For Customers that have an account: please login to your account and find the order you would like to return. Then click view details. Then scroll down and click on Add New RMA. Select the reasons for returning and then click on Save RMA. If you return an item without an RMA# we will not be able to process your return in a timely manner and in some cases, your refund/exchange will not be processed.
For Customers that do not have an account with us: please email us at [email protected] for an RMA Number. Please let us know the order number and reason for returning. If you return an item without an RMA# we will not be able to process your return in a timely manner and in some cases, your refund/exchange will not be processed.
You must open an RMA within 21 days of the original purchase date and the time frame that we must receive the return is 30 days from the date of the original purchase on CenterCapsDirect.com, however, we understand that extenuating circumstances arise in life, and if you find yourself in one of these situations, please call or email us and let us know how we can help. We do have a 30 day return policy, however, our #1 goal is to have each and every customer happy, so, if you are not happy, for whatever reason, we will make it right!
At CenterCapsDirect our goal is to make you, the customer, as happy as possible. We do allow for exchanges and returns on all products listed on CenterCapsDirect.com. We do take photos of EACH and EVERY order that we process in order to ensure we send you what you order, and if there is a problem with your order, we can refer back to the pictures of your order. The accessories or center cap must be in new, unused (meaning you did not try to test-fit the items) and MUST BE in re-sellable condition, meaning no scratches, scrapes, dents, impressions, chips, loose screws, missing hardware etc. etc. Credit will be given less all freight charges (both coming and going) and a min 25% re-stocking fee. If your item did have free shipping and is returned a $15 ship fee will be applied, and a min. 25% restocking. Insurance/tracking is non refundable. Insurance/tracking is used during shipping only and is used in the event the order is lost, damaged, or stolen during shipping. We must receive the center cap within 30 days of the customer receiving the RMA # for returns. Please insure the item(s) being sent back to CCD. We are not responsible for lost or broken merchandise sent back to us. Your RMA# will need to be written on the outside of the box when you return your order.
If you do not see your center cap on Center Caps Direct .com please click find my center cap and follow the instructions. Please note however, that special order center caps will be exchanged only, no returns on special orders. So, when special ordering a center cap, please make sure to order the correct center cap you need from the back of one of your old center caps.
The center caps we have listed on Center Caps Direct.com are in stock, unless it says special order. If you do purchase a center cap and it is unavailable we will give you the option for a complete refund or special order the item that you need in for you, if we are able to.
SPECIAL ORDER ITEMS: Special order items are not returnable and once ordered cannot be cancelled for any reason nor at any time.
Pre-Order Items: There are no cancellations on any pre-order items. Pre-order items are sold on a first come first serve basis. Pre-order items may ship sooner or later than listed on CenterCapsDirect.com.
Warranty: We have a 100% SATISFACTION GUARANTEED POLICY, however, we do not warranty ANY caps or products listed on CenterCapsDirect.com.ALL Warranty issues must go through the manufacturer. If you are not able to get help from the manufacturer, please contact us, and we will do our best to help with any warranty issues if the center cap was purchased from us.
We recommend you have your center caps installed by a professional automotive business.
We do declare exact value for each package we ship internationally. We will not undervalue, or overvalue your items, or send as a gift. SO DO NOT ASK. (From Ebay.com "US Federal Regulations define a gift as something that the Consignee has paid nothing for. Canadian Customs have been very vigilant in pulling items marked as gifts and holding them in customs. This practice is not only a felony, but can cause your package to be held by Customs. If Customs decides your package is indeed NOT a gift, they can confiscate it. As a seller you are out the merchandise and will have to refund your consignee.")
ALSO please note international buyers are responsible for ALL Customs Fees etc. You are paying Center Caps Direct to ship your item and you are paying for the item(s), any and all customs fees etc are not included in the charges.