Returns/Cancellations in General For Online and Phone Orders (EXCLUDING eBay)
At CenterCapsDirect our goal is to make you, the customer, as happy as possible. We do allow for exchanges and returns on all products listed on CenterCapsDirect.com. If you receive a center cap and it is the wrong one you will need to contact us at 619-448-2560 within THREE business days of receiving the product. We do take photos of EACH and EVERY order that we process in order to ensure we send you what you order, and if there is a problem with your order, we can refer back to the pictures of your order. The accessories or center cap must be in new, unused (meaning you did not try to test-fit the items) and MUST BE in re-sellable condition, meaning no scratches, scrapes, dents, impressions, chips, loose screws, missing hardware etc. etc. Credit will be given less all freight charges (both coming and going) and a 25% re-stocking fee. If the item is scratched or is not in re-sellable condition, no money back will be given, and a merchandise credit (minus ALL shipping charges and 35% restocking fee) will be issued. Used/Display Model center caps are NON returnable, and sold as is with no warranties, refunds or exchanges. We can no longer accept returns for international orders. This includes orders that were shipped to the US, but billed using an international credit card/money order etc.. We must receive the center cap within 7 days of customer receiving RA# for refunds, otherwise your items will be refused. If you do not see your center cap on Center Caps Direct .com please click find my center cap and fill out the form for a special order center cap. Please note however, that special order center caps will be exchanged only, no returns on special orders. So, when special ordering a center cap, please make sure to order the correct center cap you need, this includes the wheel size, finish and the correct part number on the back of the cap.
The center caps we have listed on Center Caps Direct .com are in stock, unless it says backordered or sold out. In some cases, Center Caps Direct .com will sell some center caps in our store (locally) and may not delete the center cap from Center Caps Direct .com in a timely manner. If you do purchase a center cap and it is unavailable we will give you the option to a complete refund or special order the item in for you. SPECIAL ORDER ITEMS: Special order items are not returnable and once ordered cannot be cancelled for any reason nor at any time. INTERNATIONAL ORDERS: We do declare exact value for each package we ship internationally. We will not undervalue, or overvalue your items, or send as a gift. SO DO NOT ASK. (From Ebay.com "US Federal Regulations define a gift as something that the Consignee has paid nothing for. Canadian Customs have been very vigilant in pulling items marked as gifts and holding them in customs. This practice is not only a felony, but can cause your package to be held by Customs. If Customs decides your package is indeed NOT a gift, they can confiscate it. As a seller you are out the merchandise and will have to refund your consignee.") ALSO please note international buyers are responsible for ALL Customs Fees etc. You are paying Center Caps Direct to ship your item and you are paying for the item. Customs Fees are NOT included in the purchase/shipping price. Buyers WILL have to pay duties, taxes, and customs clearance fees as required by country laws. CenterCapsDirect (Custom Wheels Ind. Inc.) will NOT pay for any duties, taxes, and customs fee.
Orders shipped via UPS, USPS, Federal Express, Bax Global etc. are charged freight both ways on refused/unclaimed shipments, and will be charged a 35% restocking fee. Orders shipped via UPS are given 3 attempts for delivery. After the 3rd attempt, the center cap will be returned to CCD and shipping charges both coming and going, minus a 35% restocking fee will be charged. Orders shipped via UPS are given 1 attempt for delivery, then usually held at the local post office for up to 2 to 3 months, then returned to CCD, and shipping charges both coming and going, minus a 35% restocking fee will be charged. Credits will be issued to the credit card used on the order, or by paypal or by google checkout. If payment received was cash or check, we will refund by check to the billing address.
Shipping and Damage Claims If your shipment has arrived damaged, please contact CustomWheelsdirect.com shipping Department at 619-448-2560, within THREE business days.
We will report the damage to the shipper and schedule a reshipment upon completion of the investigation by the shipping carrier. The merchandise must be completely repackaged in the original packing (packaging materials and boxes) for return. The freight company will inspect and pick up the damaged merchandise and return it to CenterCapsDirect.com
Due to the high number of people from eBay NOT checking their part number and ordering the wrong center caps, we are forced to NO LONGER accept ANY RETURNS for eBay Purchases. If you choose to purchase on eBay, please make sure you are purchasing the right center cap part number. Because there are NO MORE RETURNS FOR EBAY. Custom Wheels Inc.
10221 Prospect Ave.
Santee Ca USA 92071 www.CustomWheelsDirect.com www.CenterCapsDirect.com |
