Making Cosmetics Shopping Bag
Items:
(0)
Total:
$0
Find Your Wheel Brand
Please read prior to ordering from CCD: Please remove one of your old center caps and look on the back. There will be a part number. This is the part number you will need to search on our website in the search bar. If your part number does not match exactly, it will not fit your wheels. We do charge a min. 25% restocking fee plus shipping both coming and going for all returns/exchanges. All display model/used items are sold as is with no returns or exchanges.

Returns

Returns/Cancellations in General For Online and Phone Orders 

For Customers that have an account: please login to your account and find the order you would like to return. Then click view details. Then scroll down and click on Add New RMA. Select the reasons for returning and then click on Save RMA. If you return an item without an RMA# we will refuse your return.

For Customers that do not have an account: please email us at Sales@CustomWheelsDirect.com for an RMA Number. Please let us know the order number and reason for returning. If you return an item without an RMA# we will refuse your return.

Time frame for all returns is 21 days from date of purchases on CenterCapsDirect.com. Our system will not let you return an item any time after the 21 days.

At CenterCapsDirect our goal is to make you, the customer, as happy as possible. We do allow for exchanges and returns on all new products listed on CenterCapsDirect.com. We do take photos of EACH and EVERY order that we process in order to ensure we send you what you order, and if there is a problem with your order, we can refer back to the pictures of your order. The accessories or center cap must be in new, unused (meaning you did not try to test-fit the items) and MUST BE in re-sellable condition, meaning no scratches, scrapes, dents, impressions, chips, loose screws, missing hardware etc. etc. Credit will be given less all freight charges (both coming and going) and a min 25% re-stocking fee. If the item is scratched or is not in re-sellable condition, no money back will be given, and a merchandise credit (minus ALL shipping charges and 45% restocking fee) will be issued. Used/Display Model center caps are NON returnable, and sold as is with no warranties, refunds or exchanges. If your item did have free shipping and is returned a $15 ship fee will be applied, and a min. 25% restocking. Insurance is non refundable. Insurance is used during shipping only and is used in the event the order is lost, damaged, or stolen during shipping. We must receive the center cap within 7 days of customer receiving RA# for refunds, otherwise your items will be refused. Please insure the item(s) being sent back to CCD. We are not responsible for lost or broken merchandise sent back to us. If you purchase an item and you refuse delivery,credit will be given minus a 45% restocking and shipping both coming and going. Your RMA# will need to be written on the outside of the box when you return your order. If  you return an item without an RMA number credit will be given minus a 45% restocking and shipping both coming and going.

If you do not see your center cap on Center Caps Direct .com please click find my center cap and follow the instructions. Please note however, that special order center caps will be exchanged only, no returns on special orders. So, when special ordering a center cap, please make sure to order the correct center cap you need, this includes the wheel size, finish and the correct part number on the back of the cap. 

The center caps we have listed on Center Caps Direct .com are in stock, unless it says backordered or sold out. In some cases, Center Caps Direct .com will sell some center caps in our store (locally) and may not delete the center cap from Center Caps Direct .com in a timely manner. If you do purchase a center cap and it is unavailable we will give you the option to a complete refund or special order the item in for you, if we are able to.

SPECIAL ORDER ITEMS: Special order items are not returnable and once ordered cannot be cancelled for any reason nor at any time.

Pre-Order Items: There are no cancellations on any pre-order items. Pre-order items are sold on a first come first serve basis. Pre-order items may ship sooner or later than listed on CenterCapsDirect.com.

Warranty: We do not warranty ANY caps or products listed on CenterCapsDirect.com.
ALL Warranty issues must go through the manufacturer.

Installation:
We recommend you have your center caps installed by a professional automotive business.

INTERNATIONAL ORDERS:

We do declare exact value for each package we ship internationally. We will not undervalue, or overvalue your items, or send as a gift. SO DO NOT ASK. (From Ebay.com "US Federal Regulations define a gift as something that the Consignee has paid nothing for.  Canadian Customs have been very vigilant in pulling items marked as gifts and holding them in customs.  This practice is not only a felony, but can cause your package to be held by Customs.  If Customs decides your package is indeed NOT a gift, they can confiscate it.  As a seller you are out the merchandise and will have to refund your consignee.")
ALSO please note international buyers are responsible for ALL Customs Fees etc. You are paying Center Caps Direct to ship your item and you are paying for the item(s), customs fees etc are not included in the charges.